• Refund policy

Refund policy

Beauty Asli – Return, Exchange & Refund Policy

At Beauty Asli, your satisfaction and trust are our top priorities. We ensure all products are 100% authentic, carefully stored, and checked before shipping. If you experience any issue, we’re here to help.

1. Eligibility for Return & Exchange

To keep our skincare products safe and hygienic for all customers, returns or exchanges are accepted only under these conditions:

✔ Wrong Product Received

If you received a different item than what you ordered.

✔ Damaged or Defective Product

If the product arrives broken, leaked, or physically damaged.

✔ Expired Product

If you receive a product with an expiry date that has already passed.

2. Conditions

To qualify for a return or exchange:

  • The product must be unused and in its original packaging.

  • You must report the issue within 48 hours of receiving the order.

  • A clear video or photo is required showing the issue (unboxing video highly recommended).

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Used or opened skincare products

  • Products damaged after delivery

  • Items without original packaging

  • Free gifts or promotional items

4. Refund Policy

Refunds are processed in the following cases:

✔ If the product is out of stock

You may choose:

  • A full refund, OR

  • Store credit, OR

  • Exchange with another product

✔ If your return request is approved

Refund will be issued through:

  • Original payment method (if available), or

  • Store credit wallet

Processing time:

  • 3–7 business days after we receive & inspect the item.

5. Exchange Policy

You may exchange the item if:

  • You received a wrong product

  • The product arrived damaged

Note: If the customer requests an exchange without any issue from our side (e.g., changed mind), shipping fees may apply.

6. Order Cancellation

  • Orders can be cancelled before shipping with no fees.

  • Once shipped, the customer must follow the return process.

7. How to Request a Return/Refund

Contact our customer service:

📩 Email: support@beautyasli.com
📞 WhatsApp: +966535296185
Provide the following:

  • Order number

  • Photos/videos of the product

  • Reason for return/refund

Our team will respond within 24 hours.

8. Important Notes

  • Beauty Asli follows strict hygiene & safety standards.

  • We do not resell returned products.

  • Customer satisfaction is our priority—your trust matters to us.